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Customer satisfaction is declining. Jonathan Sharp discusses the demise of customer experience and how companies can use technology to better manage the relationship
Read MoreCustomer satisfaction is declining. Jonathan Sharp discusses the demise of customer experience and how companies can use technology to better manage the relationship
Read MoreArtificial intelligence and automation have implications for tax policy. Spencer Bastani and Daniel Waldenström discuss how the economic impact of new technologies is relevant to the taxation of labour and capital
Read MoreAndrés Rodríguez-Pose and Zhuoying You show how artificial intelligence and robotics present a potential solution to the innovation gap problem for cities in China
Read MoreThe rapid adoption of AI is transforming the finance sector. Martijn Groot examines the latest research on the challenges and opportunities in harnessing the AI productivity promise
Read MoreThere is considerable disagreement about the growth potential of AI. Francesco Filippucci, Peter Gal, Cecilia Jona-Lasinio, Alvaro Leandro and Giuseppe Nicoletti argue that the promises and perils of AI-related economic growth is dependent on domestic and global governance issues
Read MoreAI will both be of considerable help to the financial authorities and bring new challenges. Jon Danielsson and Andreas Uthemann discuss how the authorities might want to approach AI, where it can help, and what to watch out for
Read MoreGovernments around the world are creating regulation to come to grips with the perceived risks of AI. Bertin Martens writes that, as it stands, it is unknown whether the Act will stimulate responsible AI use or smother innovation
Read MoreFinancial markets have inherent instability. Daniel Dăianu considers the role of AI but finds it hard to imagine a complete replacement of human judgment in monetary policy
Read MoreGenerative AI might hold enormous promise, but its risks have also been noted. The European Union’s draft AI Act already needs to be revised to account for the opportunities and harms of generative AI, J Scott Marcus argues
Read MoreDaniel Daianu asks if AI can address imbalances between needs and resources sustainably by bringing about abundance for all?
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