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Customer satisfaction is declining. Jonathan Sharp discusses the demise of customer experience and how companies can use technology to better manage the relationship
Read MoreCustomer satisfaction is declining. Jonathan Sharp discusses the demise of customer experience and how companies can use technology to better manage the relationship
Read MoreAgustín Carstens and Nandan Nilekani lay out a vision for the Finternet, a user-centric, unified and universal financial ecosystem that is inclusive, innovative, participatory, accessible and affordable, and leaves no one behind
Read MoreThe UK’s fintech sector remains resilient. Roberto Napolitano discusses how this leadership in financial innovation can be continued
Read MoreArtificial intelligence and automation have implications for tax policy. Spencer Bastani and Daniel Waldenström discuss how the economic impact of new technologies is relevant to the taxation of labour and capital
Read MoreAndrés Rodríguez-Pose and Zhuoying You show how artificial intelligence and robotics present a potential solution to the innovation gap problem for cities in China
Read MoreThe rapid adoption of AI is transforming the finance sector. Martijn Groot examines the latest research on the challenges and opportunities in harnessing the AI productivity promise
Read MoreThe UK has nearly 9 million people who are economically inactive. Jonathan Sharp discusses how AI technology can play a pivotal role in providing innovative solutions to help get people back into the workplace
Read MoreThere is considerable disagreement about the growth potential of AI. Francesco Filippucci, Peter Gal, Cecilia Jona-Lasinio, Alvaro Leandro and Giuseppe Nicoletti argue that the promises and perils of AI-related economic growth is dependent on domestic and global governance issues
Read MoreThe history of human progress has been defined by technological breakthroughs generated by ideas. Christine Lagarde argues we need the right conditions that allow them to reach their full potential
Read MoreEurope lags behind in innovation. Clemens Fuest, Daniel Gros, Philipp-Leo Mengel, Giorgio Presidente and Jean Tirole describe how its industry seems stuck in a middle-technology trap and argue that EU innovation policy should support disruptive innovation to break this path dependency
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